Frequently asked questions

We serve patients in all 50 states.

Prescriptions are dispensed by our partner pharmacies, Rush Pharmacy and Epiq Scripts.

rushpharmacy.com

epiqscripts.com

Medical care is delivered by licensed providers affiliated with LocumTele.

locumtele.org

You complete a medical intake online covering your history, current medications, and goals. A licensed provider in your state reviews it — typically within 24–48 hours — and may follow up by message or video. If treatment is appropriate, they issue a prescription. If it isn't, they'll tell you why and what alternatives may fit. There is no obligation to continue at any point.

Once a prescription is issued and the pharmacy fills it, orders typically ship within 2–5 business days and arrive within 2–3 business days of shipping. Orders ship in discreet packaging with tracking. Timelines can vary by state and pharmacy volume.

Consultation fees are refundable if a provider determines you are not a candidate before any medication is dispensed. Because prescription medications cannot be returned or restocked once shipped, dispensed medication is non-refundable except in the case of a shipping error or damaged product — contact support within 7 days of delivery and we'll make it right. Full details are on our Refund & Cancellation Policy page.

Refund & Cancellation Policy

No. Compounded medications are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality. They are prepared by a licensed compounding pharmacy pursuant to a valid prescription for an individual patient with a documented clinical need. Your provider will discuss whether a compounded formulation is appropriate for you.

Yes. You can pause or cancel through your account or by contacting support before your next fill date. Dose changes are made by your prescriber, not through a checkout page.

Message your care team through your account. For medical emergencies, call 911. To report a side effect to the FDA, contact MedWatch at 1-800-FDA-1088.

If you don’t find your answer here, our support team is reachable at +1 830-271-2953 or hello@reply.alevoa.com.

Alevoa does not provide emergency services. If you are experiencing a medical emergency, call 911. If you are in crisis or thinking about harming yourself, call or text 988 to reach the Suicide & Crisis Lifeline.

All treatments require a prescription issued by an independent licensed provider following a medical evaluation. Submitting an intake does not guarantee that a prescription will be issued. Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality.