Shipping Policy

Who ships your medication

Alevoa does not dispense or ship medication. If a licensed provider issues a prescription for you, that prescription is filled and shipped by one of our licensed partner pharmacies, Rush Pharmacy or Epiq Scripts. Shipping timelines and packaging standards are set by the dispensing pharmacy.

Alevoa's provider network is LocumTele, through which independent licensed providers deliver medical care.

Where we ship

We ship to patients located in all 50 states. We ship to residential and business addresses within the United States only. We do not ship internationally, to PO boxes where a signature or cold-chain handling is required, or to freight forwarders.

Processing and delivery times

• Provider review: typically 24–48 hours after you complete your intake.
• Pharmacy processing: typically 2–5 business days after a prescription is issued.
• Transit: typically 2–3 business days after the order ships.

These are estimates, not guarantees. Timelines vary by state, pharmacy volume, compounding requirements, weather, and carrier performance. Orders are processed on business days only, excluding weekends and federal holidays.

Tracking

You will receive a tracking number by email when your order ships. Tracking is also available in your account. If tracking has not updated for more than three business days, contact support so we can open a trace with the carrier.

Packaging

Medication ships in discreet, unbranded outer packaging that does not identify the contents or the treatment category. Where a formulation requires temperature control, it ships cold-chain with insulated packaging and a coolant. Cold packs may arrive partially or fully thawed; this is expected and does not necessarily mean the medication is compromised. If the product itself arrives warm, discolored, or damaged, do not use it — contact support immediately.

Signature and safe delivery

Some shipments require an adult signature. If a signature is required and delivery is attempted unsuccessfully, the carrier will typically reattempt or hold the package for pickup. Packages returned to the pharmacy as undeliverable may require a reshipment fee.

Please make sure your shipping address is accurate and that someone can retrieve the package promptly, particularly for temperature-sensitive medication. We are not responsible for medication left at a delivered address for an extended period.

Lost, damaged, or incorrect shipments

If your order is lost in transit, arrives damaged, or contains the wrong medication, strength, or quantity, contact hello@reply.alevoa.com or call +1 830-271-2953 within 7 days of the delivery date. We will coordinate a replacement or refund with the pharmacy in accordance with our Refund and Cancellation Policy.

Shipping costs

Standard shipping is included in the plan prices shown on our treatment pages, if prescribed. Expedited shipping, reshipment after a failed delivery caused by an incorrect address, and other special handling may incur additional charges, which will be disclosed to you before they are applied.

Returns

Prescription medications cannot be returned or restocked once shipped. Do not return medication to Alevoa or to the pharmacy. Dispose of unused medication in accordance with FDA and local guidance, or through a drug take-back program.

Contact

Email: hello@reply.alevoa.com

Phone: +1 830-271-2953